What is a Sri Lanka ETA?
An ETA is an Electronic Travel Authorization granted online through the web-based system implemented by the Department of Immigration & Emigration (DI&E). It serves as an official authorization for a short visit to Sri Lanka.
How long does the ETA application process take?
Standard processing time is typically between 1-3 business days. We also offer an express service for faster processing, usually within 24 hours. However, processing times can vary depending on the volume of applications and government processing schedules.
What is the validity of the Sri Lanka ETA?
The Sri Lanka ETA is typically valid for six months from the date of issue and allows for a stay of up to 30 days per entry. It is a double-entry authorization, meaning you can enter Sri Lanka twice within its validity period.
What types of ETA are available?
An ETA is issued only for Short Visits to Sri Lanka for Tourism, Business, and Transit purposes.
How do I submit an application?
You can submit an application easily through the "Apply for ETA Online" button on our website. Our simplified form will guide you through all the necessary steps.
Can I apply for my family members at the same time?
Yes, our application form allows you to add multiple applicants, so you can conveniently apply for your family members or a group in a single transaction.
What documents do I need to apply?
You will need a valid passport with at least six months of validity from your date of arrival, a digital copy of your passport's biographical page, and a recent passport-style photograph. Please visit our Requirements page for full details.
Do I need a flight ticket before I apply for an ETA?
No, you can obtain your ETA even before you book your flight ticket, giving you more flexibility in your travel planning.
How do I know if my ETA is still valid?
If you applied through our service, you can use our website to inquire about your ETA's current status using your Reference Number. Alternatively, you can contact the 24/7 dedicated ETA call centre at 0094 71 99 67 888.
How does the airline know I have a valid ETA?
Airlines can verify your ETA status electronically. An ETA is not a pre-condition to board a flight or vessel, but having it approved before travel is highly recommended to ensure a smooth journey.
Which payment cards are accepted?
We accept American Express, Mastercard, and Visa cards. Our payment gateway is designed in accordance with international security standards to ensure your transaction is secure.
What happens if I already have a valid visa or ETA?
If you already possess a valid Residence Visa, Multiple Entry Visa, or another valid ETA, a fresh ETA application cannot be lodged until that visa or ETA expires or is cancelled. An ETA is valid for six months, and a new one cannot be obtained on the same passport until the current one expires.
Can I apply for a new ETA while in Sri Lanka?
No, you cannot obtain a fresh ETA while you are physically in Sri Lanka, regardless of whether your current ETA is valid or has expired.
What happens if my application is not approved?
If your ETA application is not approved, it will be referred to the nearest Sri Lanka Overseas Mission. You may contact them for further assistance.
Is the processing fee refundable if my application is unsuccessful?
No, the ETA processing fee is non-refundable and non-transferable once the application has been submitted, regardless of the outcome.
What can I do if I make a mistake in my application?
Once an application is submitted and payment is made, you cannot cancel the transaction, and the payment cannot be reimbursed. Therefore, it is crucial to ensure all details are correct before confirming. If you discover a mistake after submission, you will have to submit a fresh application and pay the relevant fee again.
Is my personal information safe?
Absolutely. Our site operates under the principles outlined in our Privacy Policy. We only collect the data required to process your application, and it will be used only for this purpose. All data is stored on our secured servers.
Why should I use your service instead of the official government website?
Our service simplifies the application process with a user-friendly interface, 24/7 customer support, and expert review of your application to minimize errors and potential delays. While you can apply directly through the government portal, we offer a streamlined and supported experience for your convenience.